Privacy Policy

At AOSVAPE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and make purchases. By using our site, you agree to the terms of this policy. If you do not agree, please discontinue using our site.

1. Information We Collect

We collect various types of information to provide and improve our services, process your orders, and ensure a seamless shopping experience.

A. Personal Information: When you place an order or create an account, we collect personally identifiable information such as:

  • Name
  • Email address
  • Shipping and billing addresses
  • Payment information (e.g., credit card details)
  • Phone number

B. Non-Personal Information: We may also collect non-personal information automatically when you visit our website, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
  • Time and date of your visit
  • Referral source (how you reached our site)

2. How We Use Your Information

We use the information collected for several purposes, including but not limited to:

  • Processing Orders: To process and fulfill your purchases, including shipping, payment, and delivery updates.
  • Account Management: To manage your account, verify your identity, and communicate important information regarding your orders.
  • Customer Support: To respond to inquiries, provide assistance, and handle any issues related to our products or services.
  • Marketing Communications: With your consent, we may send promotional offers, newsletters, and product updates via email. You can unsubscribe from these communications at any time.
  • Site Improvement: To analyze user behavior and improve the functionality, user experience, and design of our website.
  • Legal Compliance: To comply with legal obligations, such as verifying age (as nicotine products are restricted to adults in certain regions).

3. How We Protect Your Information

We take the security of your personal data seriously and implement industry-standard practices to protect it, including:

  • Encryption: All sensitive data, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.
  • Access Control: Only authorized personnel have access to your personal information, and they are required to maintain confidentiality.
  • Regular Audits: We perform regular security audits and updates to ensure your data remains safe from unauthorized access or breaches.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing of Information

We do not sell, trade, or share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and delivering customer service. These providers are contractually obligated to use your data solely for the services they provide.
  • Legal Requirements: We may disclose your information if required to do so by law, or if we believe such action is necessary to:
    • Comply with legal obligations
    • Protect and defend the rights or property of AOSVAPE
    • Prevent fraud or other illegal activity
    • Protect the personal safety of users or the public
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

  • Cookies: These are small text files stored on your device that help us remember your preferences, track your activity, and personalize your experience on our site.
  • Analytics: We use third-party analytics tools (e.g., Google Analytics) to track and report website traffic, which helps us understand how visitors use our site.

You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain parts of our website.

6. Your Rights

You have several rights regarding your personal information:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal data, except where we are required to retain it by law (e.g., for tax or legal purposes).
  • Marketing Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact our privacy team at [email protected].

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a user under the age of 18 has provided us with personal data, we will take steps to delete such information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of this page and notify users via email or through a notice on our site. Your continued use of the website after such updates constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please feel free to reach out to us at:

AOSVAPE
[email protected]